General Terms and Conditions of Sale (GTCS)

These terms and conditions of sale are entered into on the one hand by the company “Emmanuel Sanchez”, head office located at 28 rue de Benfeld, 67100 Strasbourg (France), SIRET number: 819 164 724 00026, which manages the website www.manuterapie.com  and, on the other hand, by any individual or legal entity, hereinafter referred to as “the buyer”, wishing to make a purchase via the website www.manuterapie.com.

Article 1. Purpose

The purpose of these terms and conditions of sale is to define the contractual relationship between Emmanuel Sanchez and the buyer and the conditions applicable to all purchases made via the www.manuterapie.com website. The acquisition of a product or service through this site implies unreserved acceptance by the purchaser of these conditions of sale, which the purchaser acknowledges having read prior to ordering. Prior to any transaction, the purchaser declares on the one hand that the purchase of products and services on the www.manuterapie.com website is not directly related to his/her professional activity and is limited to strictly personal use, and on the other hand that he/she has full legal capacity, enabling him/her to commit to these general conditions of sale.

Emmanuel Sanchez (manuterapie.com) reserves the right to modify these conditions of sale at any time, in order to comply with any new regulations or in order to improve the use of its site. As a result, the applicable conditions will be those in force on the date of the order by the purchaser.

Article 2. Products

The products and services offered are those shown on the manuterapie.com website within the limits of available stocks. Emmanuel Sanchez reserves the right to modify the range of products and services at any time. Each product is presented on the website in the form of a description of its main technical characteristics. The photographs are as accurate as possible but are not binding on the Seller. The sale of the products presented on the www.manuterapie.com website is intended for all buyers residing in countries that fully authorise the entry of these products into their territory.

Article 3. Prices

The prices shown on the product sheets in the internet catalogue are in Euros (€) and include all taxes (TTC), taking into account the VAT applicable on the day of the order. Any change in the VAT rate may be reflected in the price of the products. The company manuterapie.com – Emmanuel Sanchez reserves the right to modify its prices at any time, it being understood, however, that the price appearing in the catalogue on the day of the order will be the only price applicable to the purchaser. The prices indicated do not include delivery charges, which are invoiced in addition to the price of the products purchased according to the total amount of the order. Delivery charges may be reduced or offered at the discretion of Emmanuel Sanchez. The cost of shipping appears at the time the purchase is finalised.

Article 4. Order and payment terms

The buyer may be required to create an account on the www.manuterapie.com website.

– Payment by bank transfer: the buyer selects the products they wish to order in the “basket”, modifies them if necessary (quantities, references, etc.), checks the delivery address or enters a new one. The shipping costs are then calculated and submitted to the buyer, along with the name of the carrier. The buyer then chooses the payment method of their choice: “Payment by bank transfer”. In the final stage, the buyer is asked to check all the information and to read and accept these general terms and conditions of sale by ticking the appropriate box, before confirming the order by clicking on the “Confirm my order” button. This final click constitutes the definitive conclusion of the contract. As soon as the order has been validated, the buyer receives an order form confirming that the order has been registered. In order to finalise payment and process the order, the purchaser must contact their bank in order to transfer the amount of their order to Emmanuel Sanchez’s bank account, the details of which will be communicated to the purchaser. As soon as the transfer is received, the order will be processed and the purchaser will be informed by e-mail, sms, WhatsApp or telephone.

– Secure payment by PayPal or credit card (via the PAYPAL system): the buyer selects the products they wish to order in the “basket”, modifies them if necessary (quantities, references, etc.), checks the delivery address or enters a new one. The shipping costs are then calculated and submitted to the buyer, along with the name of the carrier. The buyer then selects the payment method of their choice: “Payment by PayPal”. The next step is to check all the information, read and accept these general terms and conditions of sale by ticking the appropriate box, and then confirm the order by clicking on the “Confirm my order” button. Finally, the buyer is redirected to the secure PAYPAL interface to enter their PayPal account details or personal credit card details in complete security. If the payment is accepted, the order is recorded and the contract definitively formed. Payment by PayPal account or credit card is irrevocable.

In the event of fraudulent use of the card, the purchaser may demand that the card payment be cancelled, and the sums paid will then be credited back or refunded. The holder of a bank card is not liable if the disputed payment has been proven to have been made fraudulently, at a distance, without physical use of the card. To obtain reimbursement of the fraudulent debit and any bank charges that may have been incurred, the cardholder must dispute the debit in writing with his or her bank within 70 days of the transaction, or 120 days if provided for in the contract between the cardholder and the bank. The amounts debited will be reimbursed by the bank within one month of receipt of the cardholder’s written objection. The cardholder will not be charged any fees for the return of the sums.

Confirmation of an order implies acceptance of these terms and conditions of sale, acknowledgement of full knowledge thereof and waiver of the right to invoke its own terms and conditions of purchase. All the data supplied and the recorded confirmation will be deemed proof of the transaction. If the purchaser has an e-mail address and has provided it, manuterapie.com (Emmanuel Sanchez) will send confirmation of the registration of the order.

If the purchaser wishes to contact manuterapie.com (Emmanuel Sanchez) he may do so either by email at the following address: manusane@gmx.fr  or by telephone on +33 601 77 51 42.

Article 5. Retention of title

Emmanuel Sanchez retains full and complete ownership of the products sold until full payment has been received, in principal, costs and taxes included.

Article 6. Withdrawal

In accordance with article L121-20 of the French Consumer Code, the purchaser has a period of fourteen working days from the date of delivery of their order to exercise their right of retraction and return the product to the vendor for exchange or reimbursement without penalty, with the exception of the cost of return.

Article 7. Delivery

Deliveries are made to the address indicated by the purchaser and within the agreed geographical area. Delivery times are given only as an indication; if they exceed thirty days from the order, the contract of sale may be terminated and the buyer reimbursed. Where appropriate, the company manuterapie.com (Emmanuel Sanchez) may provide the buyer by e-mail the tracking number of his package. The buyer is delivered to his home by his factor. If the purchaser is absent, he/she will receive a delivery notice from the postman, which will allow him/her to collect the products ordered from the post office or a nearby shop. The risks associated with transport are borne by the purchaser from the moment the items leave the premises of manuterapie.com (Emmanuel Sanchez). The buyer is required to verify in the presence of the employee of La Poste or the deliveryman, the condition of the packaging of the goods and its contents upon delivery. In the event of damage during transport, any protest must be made to the carrier within three days of delivery.

Article 8. Guarantee

All products supplied by manuterapie.com (Emmanuel Sanchez) benefit from the legal guarantee provided by Articles 1641 et seq of the Civil Code. In case of non-conformity of a product sold, it may be returned to manuterapie.com (Emmanuel Sanchez) who will take it, exchange it or refund it. All claims, requests for exchange or refund must be made within thirty days of delivery by email: manusane@gmx.fr or via the contact form on the site www.manuterapie.com.

Article 9. Responsibility

In the distance selling process, Emmanuel Sanchez is only bound by an obligation of means. It may not be held liable for any damage resulting from the use of the Internet, such as loss of data, intrusion, viruses, disruption of service, or other involuntary problems.

Article 10. Intellectual property rights

Unless otherwise stated (sources mentioned), all elements of the site are and remain the exclusive intellectual property of Emmanuel Sanchez. No one is authorised to reproduce, exploit or use for any purpose whatsoever, even partially, any elements of the site, whether in the form of photos, logos, visuals or text, without express authorisation.

Article 11. Personal information

Emmanuel Sanchez undertakes to preserve the confidentiality of information provided by the purchaser, which he/she may be required to transmit in order to use certain services. All information concerning the purchaser is subject to the provisions of Law No. 78-17 of 6 January 1978. Internet users therefore have the right to access, modify and delete information concerning them. They may request this at any time by post to the following address: manusane@gmx.fr  or via the contact form on the www.manuterapie.com  website.

Article 12. Settlement of disputes

These conditions of distance selling are governed by French law. For all disputes or litigation, the competent court will be that of Strasbourg